Frequently Asked Questions

Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service

At RCS Worldwide, we take confidentiality seriously. We ensure all personal information such as identification details, street or e-mail addresses, phone numbers, or any other information provided on our website will not be shared or sold to any person, business, or entity.

Our computerized booking system operates on a postcode to postcode algorithm. It calculates the distance between these two postcodes, and this is what you will be charged.

Each package leaving origin needs to pass through the Customs at the destination country. This is where they are checked by the government officials to make sure that the packages do not contain illegal substances and assessed duties and taxes according to the value of the contents of the packages.

We clear all the packages through customs. When filling out the package contents, please make sure that you declare all the package contents and their values. Wrong or false information may result in delays and penalties.

It is a service in which we pick up shipment(s) from the sender's door (e.g. warehouse) and handles all the exporting paperwork in the airport of origin, ships it to the recipient’s country, takes care of customs clearance, tariffs, and other airport/importing regulations, and finally delivers it to the recipient's final address.

It is a service in which we pick up the shipment(s) from the sender’s door (e.g. warehouse) and handles all the exporting paperwork in the airport of origin and delivers it to the airport of the recipient’s country.

It is a service in which we pick up the shipment(s) from the airport of origin, ships it to the country of destination, while taking care of customs clearance, tariffs and other airport/importing regulations, and delivers it to the recipient’s final address.

It is a service offered by us through which customers request us to pick up the shipment(s) from the origin airport and ship it to the recipient’s airport.

It is a service for moving shipments with gross weight is more than 50 kilograms, which require more handling and are usually less time-sensitive than express shipments.

RCS Worldwide provides the following freight services:

• Customs Clearance and Door delivery
• Door-to-Door delivery
• Door-to-Airport delivery
• Airport-to-Door delivery
• Airport-to-Airport delivery

Yes, you can. You have the option to clear your shipment(s) by yourself or through a third party.

Yes, RCS offers its customers the option of clearing their shipments of all importing/exporting procedures.

You can track your shipment at any time using our online tracking tool on Track & Trace

International Express shipments have destinations outside of the country of origin while the Domestic service is shipments with a destination within the same country of origin.

The fee for the Insurance Service is calculated based on a percentage of the shipment’s declared value.

The Insurance Service must be requested by the customer at time of booking.

We take the utmost care of your packages during shipping, but it is possible that they might be damaged during shipping. It is very important to use rigid packing materials like double walled cardboard boxes and protective fillers to ensure the safety of the package contents.

The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time.)

1. Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
2. Shipments that may cause damage to, or delay of, equipment, personnel, or other shipments.
3. Shipments that require us to obtain any special license or permit for transportation, importation, or exportation.
4. Shipments whose carriage, importation or exportation is prohibited by any law, statute, or regulation.
5. Shipments with a declared value for customs more than that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
6. Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
7. Dead animals (including insects) or animals that have been mounted.
8. Packages that are wet, leaking or emit an odor of any kind.
9. Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
10. Shipments that may cause damage to, or delay of, equipment, personnel, or other shipments.
11. Shipments that require us to obtain any special license or permit for transportation, importation, or exportation.
12. Shipments whose carriage, importation or exportation is prohibited by any law, statute, or regulation.
13. Shipments with a declared value for customs more than that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
14. Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
15. Dead animals (including insects) or animals that have been mounted.
16. Packages that are wet, leaking or emit an odor of any kind.
17. We are not liable for delay of, loss of or damage to a shipment of any prohibited item.
18. APO/FPO addresses.
19. Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
20. Explosives
21. Firearms, weaponry, and their parts
22. Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control.
23. Live animals (including insects).
24. Plants and plant material, including cut flowers.
25. Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
26. Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds, and cash letters).
27. Collectable coins and stamps.
28. Pornography.

Registering is quick and simple and allows us to offer you the best discounts and service possible. It also minimizes the time you will need to spend on future orders and enables us to let you know of any further offers that may be relevant to you.

Credit facilities are available to our Business Account customers. If you are looking to dispatch a large number of parcels or documents on a regular basis you should consider opening an RCS Worldwide Business Account. At RCS Worldwide we understand that you have varying time constraints for your shipments. To ensure that the unique needs of your parcel shipments are met RCS Worldwide business account customers have access to the widest range of courier shipping services available through our courier partners. We are committed to helping you to find the right combination of speed and economy for every domestic, European, or international shipment. Key Benefits of opening a RCS Worldwide Business Account include:

1. Designated account executive to ensure the service you receive is reliable and dependable
2. Access to RCS Worldwide Online Resource center to help you make sense of customs forms, trade regulations, duties, taxes and all the other considerations of international shipping. A RCS Worldwide business account provides you with the services, tools and personal contact to help you master shipping around the globe
3. Consultation to help your company select the services appropriate to your timeframe and budget
4. Special rates on favorite services / to favorite destinations
5. Enhanced address book functionality
6. Credit facilities for extra flexibility

At RCS Worldwidewe aim to offer you the most competitive prices available on the market, accordingly all bookings must be made online. Booking cut-off times for same day delivery we will require 1 hours’ notice, and for next day and all other services we will typically require at least 2 hours’ notice.

You need a printer to print your label with a unique bar-code.

Our parcel delivery service is committed to collecting all packages are collected at or before 4.00 pm on designated collection day. however, this should be considered a guide and not a guarantee of the collection time.

Your parcel can be collected from your home or work address, or in fact any address that you provide us with at the time of your booking. Our door to door shipping and parcel delivery service offers you the ultimate flexibility.

It is the customer's responsibility to ensure that the weight and dimensions given are accurate. Errors can result in additional fees being charged by the courier you select. We have provided a unit converter for your convenience to help you with this process.

For Express shipment, the following conditions must be met:

1. A maximum of 30 kilograms
2. A combined length of not more than 274 centimeters (108 inches)
3. The dimensions must not exceed 158 centimeters (62 inches)
4. Maximum value limit for an express shipment (per shipment piece) is US$50,000

Maximum weight and dimensions differ on a courier to courier and services basis. Our system only allows you to book items that fit within allowed restrictions. Customers should be aware that depending on the courier that you select for your door to door shipping service there may be an additional sum to pay for heavy packages. The customer is responsible for the accurate weighing of their packages – incorrectly weighed packages may incur additional charges.

Maximum dimension permissible vary from courier to courier. Customers should be aware that the larger the package that you are sending the higher the likelihood of incurring additional charges. Any parcel with anyone side longer than 120cm or one piece weighing more than 70 kg will likely incur surcharges. The customer is responsible for accurately measuring their packages – incorrectly measured packages may incur additional charges.

Collections are generally between 9am and 5.30pm, in some cases this may be extended to 7pm for residential addresses.

A minimum four-hour time window is required. Larger time windows will give the courier the best chance of successfully fulfilling collection request.

For your convenience collections can be booked up to 5 days in advance.

The couriers may collect from a neighbor’s address. If this is ok, you should leave a note on your door to advise the driver. If the collection fails for any reason, contact our customer support team to arrange a collection at the earliest opportunity.

Yes. A driver may reject your parcel for the following reasons:

1. Parcel does not have barcode label provided by RCS Worldwide.
2. Parcel does not have customs invoices (for international shipments)
3. Unboxed item
4. Insufficient internal packaging that does not prevent the contents from shifting
5. Prohibited item

If you need to cancel or amend the collection of a parcel please contact RCS Worldwide customer service.

Whilst the courier will attempt to collect during your specified time window, collection times are not guaranteed for several reasons, for example due to traffic delay. Any guarantees given only apply once the parcel has been collected.

When you book your door to door shipping and parcel delivery with RCS Worldwide you can choose either a time guaranteed service or a non-guaranteed service. For time guaranteed services your package will be delivered by the specified time on your designated day. Our non-guaranteed service offers delivery before 5.30pm within the time frame described by your selected courier.

Unforeseen circumstances such as weather conditions, road closures, traffic accidents or clearance delays can affect the original estimated transit time. To find out more about your shipment, please check the tracking page to determine package status. If you still have questions please contact our customers support team.

Yes, we offer import services from across the globe. For more information contact customer service Contact Us

Majority of parcels can be delivered door to door once it has cleared customs at destination. However, some countries have a door to airport service only. In those countries the recipient may have to present themselves to either Customs or the local courier’s office to take possession of their consignment. These countries may include Anguilla, Antigua, Armenia, Barbados, Belarus, Bosnia and Herzegovina, Burkina Faso, Cuba, Dominica, East Timor, Lebanon, Liberia, Libya, and Macedonia. Please note this information is for guidance purposes only and it is the customer’s responsibility to consult appropriate local authorities for the most up-to date regulations.

You may contact our customer support team to request a re-delivery to new address. However, in some cases this is not possible. Please note that additional surcharges may be applied before the delivery request is completed. Change of address for re-delivery requires 24 hours’ notice to be arranged.

A parcel may be returned if found to have restricted or prohibited goods. A parcel may also be returned if it was sent without the appropriate documentation. In this case, you may be liable to pay a surcharge for the return journey as per the Terms & Conditions you agreed to when booking a collection. Please note, if the authorities or security find a prohibited item in your package, your shipment will be halted and you will be charged a fee by the handling agent or consolidator and the shipment will continue to be delayed until such charges have been paid in full. You will also incur an administration penalty.

We will automatically send you all the outgoing paperwork that your parcel will require. However, depending on the destination and the contents of your parcel, you may be required to fill out additional paperwork or assign an external broker to clear the shipment.

Customs at the destination will determine whether any charges are payable on your package. All duties, taxes, Demurrage and/or quarantine fees applied are at the discretion of local customs or governmental organizations and are out of our control.

If a parcel is sent without declared value it will be rejected by authorities at destination. Customs will determine whether any duty is payable on the items. The “commercial value” of an item is its saleable value and even items that are being sent for personal use can sometimes carry a duty. It is the customer’s responsibility to accurately state the value and reason for export. Please be aware that the declared value for customs purposes is not related to the declared value selected for Shipment Protection. We encourage all customers to purchase shipment protection.

All packages must be signed for on delivery. However, if it has suffered any damage in transit you should note this on the same form along with a brief explanation of the nature of the damage. It is also important that you keep all packaging (as failure to do so could invalidate your claim) and take photos of any damaged items.

We offer enhanced Shipment Protection up to the value of USD 2,000 for additional peace of mind. You will be able to choose an appropriate level of cover for your shipment when booking your collection. If you do not purchase enhanced Shipment Protection your shipment will be only covered to a maximum value of USD 50 as per the limited liability set out in our Terms & Conditions. Any claims under limited liability terms will be subject to your parcel passing minimum packaging requirements

To ensure that your claim is handled quickly, we would ask you to complete our claim form and email/post it back to us with the required documentation as quickly as possible. Only the person who placed the order with RCS Worldwide may claim for lost or damaged items. Please do not remove the item, internal packaging and external packaging used from the delivery address as it may be necessary to request a damage inspection. We will require photographs of the damage as well as of the packaging material used. Full instructions are given on the claim form downloadable via your account section.

Your claim could be invalidated if you do not package your parcel to a sufficiently high standard. Where your package contains any prohibited or hazardous goods, all claims will be invalidated.

All items within your parcel should be wrapped separately. Sharp edges should be protected appropriately to prevent them from damaging your own or other parcels, non-solids must be properly sealed, fragile items should be cushioned and the whole parcel should be sealed securely with industry quality tape. Our packaging shop caters for all your parcel delivery needs and supplies only the highest quality packaging materials to ensure the safe transit of your package.

Yes, all parcels must be boxed and well packaged, this will reduce the risk of damage to any item sent during transit or any associated automated distribution process. If you are sending documents, we suggest that these are sent in a rigid card envelope of A4 dimensions.

Safe parcel delivery can be influenced by the materials that you use and the way you package your items. The information below has been compiled to help you to pack your goods sensibly for national and international transit. A label stating that a parcel contains fragile items is not a substitute for a properly packed parcel. The following packaging guidelines are recommendations to assist you in packaging your shipment:

1. Select a suitably sized box
2. Safe parcel delivery requires attention to the way you pick and pack your boxes.
3. Do not over-fill or under-fill your box can leave your items susceptible to damage in transit.
4. Make sure that the original packaging is in good condition.
5. Double-boxing is an effective method of protecting items where the packaging is not suitable for shipment through carriers that use both manual and automated distribution systems.
6. Place the original manufacturer's box or the new box on top of the cushioning material in the center of the main shipping container and place cushioning around the remaining five sides. b. Use protective cushioning
7. Filling empty space in your box with cushioning material such as bubble wrap, foam sheets, polyethylene foam pads or polystyrene chips will help to protect your items from damage.
8. Cracked or broken foam pieces should be replaced.
9. Make sure that the item cannot move in the original packaging. c. Pay special attention to breakables, non-solids and valuables
10. Ensure all breakables, non-solids and valuables are packed into the center of a parcel surrounded in cushioning material and not touching the sides of the parcel.
11. Musical instruments can only be shipped in their original hard case. d. Cover sharp edges
12. Ends and edges which could cause damage to your or other packages should be protected with double walled heavy-duty cardboard for safe parcel delivery. e. Wrap individual items separately
13. All items within your package should be wrapped separately to ensure their individual protection from one another and movement. f. Seal your package securely
14. To ensure safe parcel delivery you should use industry standard tape (not household tape) to securely seal all open ends of your package. g. Do not tie packages together
15. For the safety of the contents of your packages do not tie parcels together.
16. String, ropes, and tape holding multiple parcels together can damage the outer packaging and if the parcels separate and only one is labeled the others will not reach their destination.
17. RCS Worldwide cannot be held responsible for any loss where packages have been tied together h. Label your package clearly
18. Always ensure that the address on your label is legible, easily visible, and securely fixed to the outside of your box.
19. The full address (including postcode or zip code) should always be used.
20. Remove or cross out any previous barcode labels, if any, and use only those provided by RCS Worldwide.
21. Securely attach the RCS Worldwide address label on any side of the parcel (this will help allocate your parcel if the barcode label goes missing).
22. Attach pre-printed barcode label issued by RCS Worldwide on top of the package. Please place the label in a position that it will remain in one piece if the item must be opened for customs purposes i.e. NOT across the box closure. (see example below)
23. For security reasons, place any form of identification inside the package. This could be a copy of the address label or any page with the full delivery address and contact number.

You must attach print label along with Performa/commercial invoice & or any other certificate that is required for clearance at destination depending on your items.

Phone lines are open weekdays 9am - 5pm WhatsApp Chat is also open weekdays between 9am & 5pm

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